ANNUAL GIVING COORDINATOR
National Coast Guard Museum Association, New London, CT
Full Time, Salary and Benefits
Summary:
The Annual Giving Coordinator manages the timely and accurate process of gift and membership entry, receipts and acknowledgements, verifies and maintains accurate and complete constituent records in the donor database (Altru), and works to ensure compliance with IRS standards. This role is a critical component of the Museum Association’s fundraising and stewardship functions. The Annual Giving Coordinator works under the supervision of the Director of Annual Giving.
Responsibilities:
- Enter gifts and membership into the Altru database and prepare appropriate gift acknowledgements and other communications in a timely and accurate manner, in accordance with NCGMA practices.
- Enter data of new constituent information acquired via website, research, events, or other sources.
- Execute basic biographic research on new donors and constituents.
- Data Quality Control – Follow standards and best practices for data entry, batch gift entry, proposal management, and constituent information so data is consistent, searchable and high quality.
- Record keeping – Help to maintain clean, accurate and complete constituent records in the database. Maintain hard files in accordance with NCGMA practices.
- Provide customer service to donors, members, staff, and Board members. Provide backup phone coverage and admin support coverage, as needed or assigned.
- Support the Annual Giving and Membership Managers as needed.
- Communicate and liaise with other departments, including Major Gift Officers, the Finance Department and Administration.
- Support membership programming as needed (i.e. assist with registration, event support).
Skills:
- Strong analytical thinking and highly detailed oriented with the ability to accurately manage data entry.
- Prior use of Altru or similar CRM preferred.
- Proficient use of Microsoft Office, specifically Excel and Word, including mail merge. Ability to use Excel formulas a plus.
- Knowledge of email marketing, point of sale, online payment processing, event management, and other integrated applications helpful.
- Highly motivated, self-starter, who demonstrates the ability to handle multiple priorities and deadlines simultaneously.
- Knowledge of customer service best practices and demonstrated competence in working with donors.
- Must have ability to work well in a team and independently.
- Demonstrates the ability to exercise independent judgment regarding work responsibilities, prioritization of workload.
- Strong oral and written communication skills.
- Integrity in dealing with confidential information.
- Ability to be congenial, professional, and effective in handling situations with members, donors, staff, and Board Members.
Education/Experience:
- Associate degree preferred or 4+ years of relevant work experience.
- 1 – 2 years of experience in a development/foundation/philanthropy setting and experience in fundraising databases, preferably Blackbaud (Altru).
- Working knowledge of Microsoft software packages and email systems.
- Ability to maintain and respect strict adherence to confidentiality policies.
How to Apply:
Submit resume with brief introductory paragraph about yourself as it relates to this position. Email all materials to info@coastguardmuseum.org Applications will be accepted until position is filled.
